Avaya Scopia XT7100 Deployment Manual page 180

Troubleshooting the Avaya Scopia
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Advanced Network Settings
• Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
the top bar on the menu screens.
Videoconfernce
Cannot connect to a videoconference.
Solution
• Check you dialed the correct conference number.
• Check you are registered to the correct gatekeeper or SIP Proxy.
Other party cannot see or hear me
Solution
Make sure your Microphone Pod is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar
of the system's menus: No video
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1. Disconnect the call.
2. Select Call from the Main menu, and press ok/menu.
3. Select the arrow
4. Check that the Call Type is set to Audio & Video.
®
Avaya Scopia XT Series Deployment Guide
180
® XT Series
or No audio
to access the Advanced Calling Options.
Figure 132: Changing advanced call settings
Comments? infodev@avaya.com
on page 116.
.
icon in
April 2015