Magnetic Stripe Reader - Symbol MC909X Integrator Manual

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 9-8
Symptom
MSR cannot Mobile computer
read card. detached from MSR
during card swipe.
Faulty magnetic stripe on
card.
MSR application is not
installed or configured
properly.
Mobile computer Mobile computer was
battery is not removed from MSR or
charging. MSR was unplugged
from AC power too soon.
Battery is faulty.
The mobile computer is
not fully attached to the
MSR.
During data Mobile computer
communications, detached from MSR
no data was during communications.
transmitted, or
Incorrect cable
transmitted data
configuration.
was incomplete.
Communications
software is not installed
or configured properly.
Possible Cause
Re-attach mobile computer to MSR and reswipe the card.
See the System Administrator.
Ensure the MSR application is installed on the mobile
computer.
Ensure the MSR application is configured correctly.
Ensure MSR is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging. If a mobile
computer battery is fully depleted, it can take up to four hours to
fully recharge a battery (if the mobile computer is off and longer
if the mobile computer is operating).
For Windows Mobile 5.0 devices, view battery status by tapping
Start
For WinCE 5.0 devices, view battery status by tapping
Settings
Verify that other batteries charge properly. If so, replace the
faulty battery.
Detach and re-attach the MSR to the mobile computer,
ensuring it is firmly connected.
Reattach mobile computer to MSR and retransmit.
See the System Administrator.
Perform setup as described in
Maintenance & Troubleshooting 9 - 13
Action
> > tab >
Settings System Power
> >
Control Panel Power
Chapter 2,
icon.
>
Start
icon.
Accessories.