Troubleshooting; Mobile Computer - Symbol MC909X Integrator Manual

9 - 2 MC909X Integrator Guide

Troubleshooting

Mobile Computer

Troubleshooting the Mobile Computer
Table 9-1
Problem
Mobile computer does
not turn on.
Rechargeable
lithium-ion battery did
not charge.
Cannot see characters
on display.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
No sound is audible.
Cause
Lithium-ion battery Charge or replace the lithium-ion battery in the mobile
not charged. computer.
Lithium-ion battery Ensure battery is installed properly. See
not installed properly. Removing the Main Battery on page
System crash. Perform a warm boot. If the mobile computer still does not
turn on, perform a cold boot. See
Computer on page
Battery failed. Replace battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
the Mobile Computer on page
Mobile computer Insert mobile computer in cradle and begin charging. The
removed from cradle lithium-ion battery requires less than four hours to recharge
while battery was fully.
charging.
Mobile computer not Press the Power button.
powered on.
Mobile computer Replace the mobile computer in the cradle, or reattach the
removed from cradle Synchronization cable and re-transmit.
or unplugged from
host computer during
communication.
Incorrect cable See the System Administrator.
configuration.
Communication Perform setup. See
software was
Ensure that Microsoft ActiveSync 4.1 or greater is installed
incorrectly installed or
on the host computer.
configured.
Volume setting is low Unit may be a beeper only unit or incorrect Config Block is
or turned off. programmed into device.
Solution
Installing and
1-6.
Resetting the Mobile
1-12.
1-12.
Chapter 2, Accessories for details.
Resetting