Magnetic Stripe Reader - Symbol MC9000-K/S Reference Manual

15-16 MC9000-K/S with Windows

Magnetic Stripe Reader

Table 15-9. Troubleshooting the Magnetic Stripe Reader
Symptom
MSR cannot read card.
Mobile computer
battery is not charging.
During data
communications, no
data was transmitted,
or transmitted data was
incomplete.
®
Mobile 2003 Software for Pocket PCs PRG
Possible Cause
Mobile computer detached from
MSR during card swipe.
Faulty magnetic stripe on card.
MSR application is not installed or
configured properly.
Mobile computer was removed
from MSR or MSR was unplugged
from AC power too soon.
Battery is faulty.
The mobile computer is not fully
attached to the MSR.
Mobile computer detached from
MSR during communications.
Incorrect cable configuration.
Communications software is not
installed or configured properly.
Action
Re-attach mobile computer to MSR and reswipe the card.
See the System Administrator.
Ensure the MSR application is installed on the mobile
computer.
Ensure the MSR application is configured correctly.
Ensure MSR is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging under
Start - Settings - System - Power. If a mobile computer
battery is fully depleted, it can take up to four hours to fully
recharge a battery (if the mobile computer is off and longer
if the mobile computer is operating).
Verify that other batteries charge properly. If so, replace
the faulty battery.
Detach and re-attach the MSR to the mobile computer,
ensuring it is firmly connected.
Reattach mobile computer to MSR and retransmit.
See the System Administrator.
Perform setup as described in Chapter 4, Communications.