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Troubleshooting and Error Messages • 6
Error Messages
Message
CALL SERVICE
CHECK /CLEAR
FEEDER
CHECK FEEDER
CHECK FOLD
PLATE
CHECK
INVERTER
CHECK LAST
MAIL PIECE
CLEAR FOLD
PLATE
CLEAR
INSERTION AREA
CLEAR
MOISTENER
SV63140 Rev. A
Power the inserter off and on. If the message is still
displayed, call service.
Feeder indicated has failed to feed material.
Remove material from the feed tray, reload and
restart the inserter.
Feeder indicated is not located correctly.
• Remove tray and relocate.
• Also check loading of material in indicated feeder.
Fold plate indicated is not located correctly.
Remove fold plate and relocate.
Envelope inverter unit has not set to its correct
position.
• Open the inverter cover and check for material.
• Close the cover and restart.
Envelope has failed to open.
• Check the envelopes are loaded correctly.
• Reload the envelopes and restart machine.
Material was detected inside the fold plate indicated
on the display.
• Remove the fold plate and check for any material.
• Install fold plate.
Material was detected in the inserting area.
• Open tinted plastic cover on left side of the
inserter and remove any material.
• Close the cover and restart the inserter.
Material is detected in the sealer brush area.
• Open the tinted plastic cover on left hand side of
machine and remove any material.
• Close cover and restart the inserter.
Action
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Troubleshooting
