Routing Engine Serial Number Id Label; Contacting Customer Support; Figure 64: Routing Engine Serial Number Id Label - Juniper M10i Hardware Manual

Routing Engine Serial Number ID Label

The serial number ID label on a Routing Engine is located on the left side, near the
back, as shown in
number. Contact your Juniper Networks support representative if you need assistance
in determining which serial number to provide.

Figure 64: Routing Engine Serial Number ID Label

Contacting Customer Support

After you have located the serial numbers of the components you need to return,
contact Juniper Networks Technical Assistance Center (JTAC) in one of the following
ways. You can contact JTAC 24 hours a day, seven days a week:
If contacting JTAC by phone, enter your 11-digit case number followed by the # key
if this is an existing case, or press the * key to be routed to the next available support
engineer.
. Some Routing Engines might have more than one serial
Figure 62
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
Appendix E: Contacting Customer Support and Returning Hardware
Contacting Customer Support
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