Phone Manager Controls - Avaya IP Office User Manual

5.5.6 Phone Manager Controls

Phone Manager is an IP Office application that can be used by phone users to display call information, control their phone
extension and to change many phone settings.
Full details of Phone Manager operation are provided within the application's help. However there are a number of Phone
Manager features specifically for call center agents:
· Phone Manger Agent Login/Logout
For agents who hot desk
user start Phone Manager, they enter the extension at which they want to login. When they close Phone Manager
they are logged off.
· Phone Manager Agent Mode
Phone Manager Pro users can select Agent Mode within the applications preferences. This enables a number of
additional icons. Note that selection of this mode can be disabled by the IP Office maintainer. Note: In this mode,
the F1 and F3 functions are swapped. F1 becomes 'account call' and F3 becomes 'make call'.
Busy Not Available
An agent can use this icon to select
NA. The icon can also be used to exit the state.
Busy Wrap Up
Busy Wrap Up is an agent state used by the IP Office
Customer Call Reporter. The equivalent state for IP Office IP Office Customer Call Reporteris to report the
agent as Present when their memberships of all the groups to which they belong are all disabled.
This is different from
Select Group
This icon will display a list of the queues of which the agent is a member. The tick box next to each
indicates whether their membership of that queue is currently enabled.
CCR 1.0 User Guide
IP Office
, Phone Manager can be used to
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Busy Not Available
Wrap Up .
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login to the required phone extension. When the
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state with the default
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CCC application. It is not supported by IP Office
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15-601130 Issue 1k (22 May 2009)
reason code Busy
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