Graph View - Avaya IP Office User Manual

2.7 Graph View

Supervisors and agents can select to have a graph running showing a selected statistic for a queue or agent. The graph
appears in a new window or tab depending on the browser being used. Agents are restricted to their own statistics or
queues to which they belong.
To view a graph
1. Click the Graph button. The graph appears in a new window or tab depending on the browser being used.
2. Select the queue from the Queue drop down list. Then either select an agent from the Agent drop down list or
select a statistic from the Statistics drop-down list. Agents can only select themselves or a queue of which they
are a member.
3. Select the statistic to monitor and whether it should include internal and or external calls.
4. Select the Time Frame for the horizontal axis. The graph will be updated approximately every 1/360th of the
selected time frame, for example a time frame of 1 hour means the graph will update approximately every 10
seconds. Once the full time frame is filled, old data points are removed as new data points are added.
5. Click Start to run the graph.
Once a graph is running, clicking the Graph button again will stop the graph and clear the existing graph
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data and settings.
6. Note that clicking Stop will halt the graph to allow changing the settings. Clicking Start again will clear the
existing data from the graph.
CCR 1.0 User Guide
IP Office
Example Graph
Supervisor: Resetting View Statistics
15-601130 Issue 1k (22 May 2009)
Page 31