Using A View; View - Avaya IP Office User Manual

2.3 Using a View

When a view has been created
Showing/Hiding the Options Panels
1. The / icon is used to switch between
view click on to display the list of elements that can be added. While in this mode the statistics already in the
view are go blank and are not updated. When completed click on

view.

Adjusting Statistics
Once a statistic has been added to a view, its name appears at the top of the column.
1. Click the statistic name to display the statistic options:
Note: The sort options are not available while editing a view, ie. while the
Removing a Queue
1. If you click the circle by a queue you can select Hide to remove the queue from the view.
Changing the Order of the Statistic Columns
1. Click on the icon. Then click on the
click on the icon to return the view to normal operation.
Changing the Order of Queues
2. Click on the icon. Then click on the
click on the icon to return the view to normal operation.
Display Additional Information
Statistic can include additional information, indicated by a
the addition information.
CCR 1.0 User Guide
IP Office
there are several controls available that allow you to further customize the screen.
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adding elements to a view
· Sort Up
Sort the view in ascending order using column's current values. When selected the statistic
name displays an up arrow icon. Separate sorting can be applied to the agent statistics and
the queue statistics. Note that while the queue section of a view is sorted, the selected queue
to show in the agent section of the view cannot be changed.
· Sort Down
Sot the view in descending order using this column's current values When selected the
statistic name displays a down arrow icon. Separate sorting can be applied to the agent
statistics and the queue statistics. Note that while the queue section of a view is sorted, the
selected queue to show in the agent section of the view cannot be changed.
· Sort Off
Remove the sort. The queues section returns to the order in which the supervisor or
administrator arranged the queues when setting up the view. The agents section returns to
alphabetical order except for logged off agents who are placed at the bottom of the view.
· Help
Access help on the statistic.
· Hide
Remove the selected statistic from the view.
· Settings
Depending on the particular statistic you can change parameters such as which calls are used
to calculate the statistic, and set warning and alarm thresholds. See
settings options for particular statistics.
corner icon and drag the column to the required position. When completed,
corner icon and drag the queue to the required position. When completed,
and running a view. To add elements to a
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to hide the list and return to updating the
icon is displayed.
red corner icon. Place your cursor over the
Supervisor: Editing a View
Statistics for the
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icon to display
15-601130 Issue 1k (22 May 2009)
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