Queue Call Which Is Lost - Avaya IP Office User Manual

7.1.3 Queue Call Which is Lost

An external call is targeted to a queue. The call is not answered before the caller hangs up.
Events
· A call is routed to the queue.
· The call is presented to the first available agent.
· The caller hangs up.
Historical
Notes:
· When a queue call is lost, it is recorded as lost against the queue and against the last agent to which is was
presented.
CCR 1.0 User Guide
IP Office
Queues Answered
Calls
Queue Q
TOTAL
Agents Answered
Calls
Agent A
Agent B
Agent C
Queue Q
Calls Waiting 1
Agents Ringing 1
Lost Calls 1
Lost Calls 1
No Answer Lost
Calls
0 0
0 0
No Answer Lost
Calls
0 0
0 0
0 0
Call Scenarios: Queue Calls
Agent A
–
–
Lost Calls 1
Lost Calls 1
1
1
1
0
0
15-601130 Issue 1k (22 May 2009)
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