Direct Call Unsupervised Transfer To Queue - Avaya IP Office User Manual

7.2.12 Direct Call Unsupervised Transfer to Queue

In this scenario the agent transfers a direct call to another queue and completes the transfer without waiting to be
answered.
Events
· An external call is routed direct to an
agent.
· The call is answered.
· The call is put on hold pending transfer.
· The agent dials the transfer target.
· The agent completes the transfer without
waiting to be answered.
· The call is answered.
Historical
Queues
Queue Q
Queue Q2
TOTAL
Agents
Agent A
Agent B
Agent C
Queues
Queue Q
Queue Q2
TOTAL
Agents
Agent X
Agent Y
Agent Z
CCR 1.0 User Guide
IP Office
Queue Q
–
–
–
–
–
–
Answered No Answer
Calls
0
1
1
Answered Internal
Calls Made
0
0
0
Answered No Answer
Calls
0
1
1
Answered Internal
Calls Made
1
0
0
Agent A Queue Q2
Answered External
Non Queue 1
–
–
– Calls Waiting 1
Agents Ring 1
Answered Calls 1 Answered Calls 1
– Answered Calls
Transferred
0 0
0 0
0 0
Transferred
0 0
0 0
0 0
Transferred
0 0
0 0
0 0
Transferred
0 0
0 0
0 0
15-601130 Issue 1k (22 May 2009)
Agent X
– –
Answered Calls
1 1
Answered
Ext Non Q
1
0
0
Answered
Ext Non Q
0
0
0
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