2. Supervisor - Avaya IP Office User Manual

2. Supervisor

Supervisor
Supervisors can create
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by the supervisor and the agents. Supervisors can also
they schedule to run automatically at regular intervals.
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IP Office Customer Call Reporter supports up to 30 supervisors. However the maximum number of supervisors that can
be logged in at any time is controlled by the number of available Supervisor licenses.
As a supervisor you can:
Create views 24
·
Select the queues and statistics to include in a view. Set whether a statistic should include internal and or external
calls and whether the statistic should provide alarms and warnings.
Use and amend views
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While the view is showing live data, sort and move the rows and columns.
Run a Graph
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You can select a separate browser window that will run a selected statistic to plot in a graph.
Reset all statistics
·
The administrator can allow selected supervisor accounts to reset all view statistics whenever required.
Create reports
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Using the standard report template provided with IP Office Customer Call Reporter you can create a custom report
which you can then either run or save.
Run reports
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You can run any report that you have saved or one that you have just created. Manually run reports are displayed
in a separate browser window. Once displayed you can select whether to email or print the report if required.
Schedule reports
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For reports that you have created and saved, you can select a schedule when the report should automatically run.
Automatically run reports are either emailed or printed.
Check your account details
·
You can view your supervisor account details and amend many of the settings if required.
CCR 1.0 User Guide
IP Office
and amend views of the agent queues assigned to them. Those views are then viewable
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Example web client when logged in as a supervisor.
create reports that they then either run
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manually or that
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15-601130 Issue 1k (22 May 2009)
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