Internal Call Direct To Agent (Answered) - Avaya IP Office User Manual

7.4.3 Internal Call Direct to Agent (Answered)

An internal call to an agent. The agent answers.
Events
· An external call is routed direct
to an agent.
· The call is answered.
Historical
Queues
Queue Q
TOTAL
Agent
Agent A
Agent B
Agent C
Notes:
· Except for affecting the agent's state,
call.
· The agent states used for direct calls are
· Direct calls are not recorded against any queue to which the agent belongs.
CCR 1.0 User Guide
IP Office
Answered No Answer
Calls
0
0
Answered No Answer
Calls
0
0
0
direct calls
Ringing Non Queue
Queue Q
–
– Answered Internal (Non-
– Answered Internal
(Non-Queue) 1
Lost
Calls
0 0
0 0
Lost
Calls
0 0
0 0
0 0
to an agent are not recorded unless the agent answers the
196
and when connected
203
Agent A
Queue) 1
Routed To Routed To
Other Voicemail
0
0
Routed To Answered
Other Int Non-Q
0
0
0
Busy Non Queue
15-601130 Issue 1k (22 May 2009)
0
0
1
0
0
.
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