Avaya IP Office User Manual page 152

The following is an example report, using the Call Details Report template, for a supervised transfer from queue to
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queue. It shows the initial call being answered, put on hold, an enquiry call being made and answered and then the initial
call being transferred.
The report shows the initial call being answered after 7 seconds. That call is then put on hold for 8 seconds as shown by
the second line. An internal enquiry call is made and 4 seconds after that is answered the transfer is completed. Note that
the transfer completion cause two lines to appear for a supervised transfer, one with the status Transferred for the
queue from which the call was transferred and one with the status Answered for the queue to which the call was
transferred.
CCR 1.0 User Guide Page 152
IP Office 15-601130 Issue 1k (22 May 2009)