Agents Present - Avaya IP Office User Manual
Customer call reporter 1.0
Hide thumbs
Also See for IP Office:
- Installation manual (411 pages) ,
- Manual (324 pages) ,
- Maintenance manual (148 pages)
Table of Contents
Advertisement
3.10 Agents Present
Agents Present
50
· This statistic is only available for queues.
· It shows the number of agents who are logged in but whose membership of the queue is currently disabled.
Present
This agent state is reported when an agent is logged in but their membership of the particular queue has been disabled.
In this state they will not be presented with calls targeted to that queue. The agent's state for other queues may still be
available
.
194
Settings
This statistic has no customizable settings.
CCR 1.0 User Guide
IP Office
15-601130 Issue 1k (22 May 2009)
Page 50
Advertisement
Table of Contents
