Avaya IP Office User Manual page 5

9.74 Queue State [Statistic] ..................................................................... 202
9.75 Queue State Time [Statistic] ..................................................................... 202
9.76 Queuing ..................................................................... 202
9.77 Reason Codes ..................................................................... 202
9.78 Reference ..................................................................... 202
9.79 Ring Mode ..................................................................... 202
9.80 Ringing [Agent State] ..................................................................... 203
9.81 Ringing Alt-Queue [Agent State] ..................................................................... 203
9.82 Ringing Non-Queue [Agent State] ..................................................................... 203
9.83 Rotary Group ..................................................................... 203
9.84 Routed to Other [Statistic] ..................................................................... 203
9.85 Routed to Voicemail [Statistic] ..................................................................... 203
9.86 Short Code ..................................................................... 203
9.87 Sequential Group ..................................................................... 203
9.88 Small Community Network (SCN) ..................................................................... 204
9.89 Statistics ..................................................................... 204
9.90 Supervised Transfer ..................................................................... 204
9.91 Supervisor ..................................................................... 204
9.92 System Status Application ..................................................................... 204
9.93 Transferred [Statistic] ..................................................................... 204
9.94 Unsupervised Transfer ..................................................................... 204
9.95 View ..................................................................... 205
9.96 Weighted Average ..................................................................... 205
9.97 Wrap Up ..................................................................... 205
Index ...............................................................................207
CCR 1.0 User Guide
IP Office 15-601130 Issue 1k (22 May 2009)
Contents
Page 5