Troubleshooting - Avaya IP Office User Manual

8.3 Troubleshooting

Reports/Graph/Help Do Not Appear
Using these options requires the browser to allow pop-up windows. If they do not appear when selected, the browser
may have been configured to block pop-up windows.
· Most browsers can be configured to either allow all pop-ups, to allow pop-ups from a particular web server or to
prompt whenever a pop-up windows attempts to open.
· Additional software other than the browser, for example some PC firewall software and ad-blocker software, may
also stop pop-up windows and may need to be configured to allow pop-up windows for the IP Office Customer Call
Reporter server address.
Part of a View Goes Gray
When a web client is displaying a view of queue and agent statistics and alarms, it is regularly polling the IP Office
Customer Call Reporter server for updated data. The statistics in views are updated approximately every 2 seconds.
If the background of any section of a view goes grey with no data, it indicates that there has been an excessive delay in
receiving updated data.
· If this is not a regular event then no action is required, the web client view will update automatically.
· If this occurs frequently inform your administrator or maintainer.
View is Blank
There are a number of reasons why a view may be blank:
· No content has been setup for the view by the administrator or supervisor.
· For an agent the view will be blank if it does contain any queues of which they are also a member.
"Connection to the server has been lost. Realtime statistics might be out of date"
Message
This message indicates that connection may have been lost. For example the system administrator may have restarted
some part of IP Office Customer Call Reporter. Refreshing the browser view should correct the web client.
CCR 1.0 User Guide
IP Office
Miscellaneous: Configuration Changes
15-601130 Issue 1k (22 May 2009)
Page 189