Agent State (System) Time - Avaya IP Office User Manual
Customer call reporter 1.0
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3.5 Agent State (System) Time
Agent State (System) Time
· This statistic is only available for agents.
· It shows how long the agent has been in their current system state.
· The agent's current state can be shown by the related statistic
Settings
This statistic has no customizable settings.
CCR 1.0 User Guide
IP Office
45
Agent State (System)
42
15-601130 Issue 1k (22 May 2009)
Statistics: Agent State (System)
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Page 45
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