Forgotten Passwords - Avaya IP Office User Manual

1.5 Forgotten Passwords

If you have forgotten your password, you can request a new password to be sent to you by email.
How is my Email address set for IP Office Customer Call Reporter?
Agent
· 192
Your email address is requested by IP Office Customer Call Reporter the first time you log in. If you already have
an email address set in the IP Office telephone system, that address is displayed by default.
Supervisor
· 204
When the administrator creates or amends a
Supervisors can also check and change their email address when logged using the
Administrator
· 192
The administrator's email address is entered when IP Office Customer Call Reporter is first run. When logged in as
the administrator, the email address can be checked and changed through the
To request a new password
1. Using your web browser access the web address for your IP Office Customer Call Reporter system.
2. On the login form click the
3. Enter your email address.
4. Click OK to request a new password email. You are returned to the main IP Office Customer Call Reporter web
client Logon Window
5. The email subject will be Your CCR Client Password. It contains a randomly generated password that you can
use to login.
6. You can then use the
CCR 1.0 User Guide
IP Office
supervisor account
Forgot Password link.
and an email is sent to your email address.
13
Example of forgotten password email.
Change Password
15
they can enter a unique email address.
129
function after you have logged in.
Account Details
32
System Settings tab.
136
15-601130 Issue 1k (22 May 2009)
tab.
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