Amending Supervisor Views - Avaya IP Office User Manual

6.3 Amending Supervisor Views

Each supervisor has 3 views which appear as their first 3 tabs. Each view can be configured to show different queues and
statistics. The queues usable are those selected for the
All supervisors, even those without self administration rights, can also
rename their 3 views.
To create a view
A. Select the Supervisor Accounts tab and locate the supervisor in the list of supervisor accounts.
B. Click the Views link.
1. Adding Queues
By default all the queues configured for the supervisor are already shown. These are the Queues that the supervisor
has permission to view as specified when
· To add a queue to the view, click Queues. Drag and drop the required queue into the view and when the hatched
lines appear drop it into that area.
· TOTAL can be used to add a summary row to the view. For statistics that are averages, the total will be a
weighted average
Time it is blank.
· To remove a queue from the view, click on the
· To adjust the order of the queues, click on the
CCR 1.0 User Guide
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creating their supervisor account
. For other statistics, it provides a simple total of the column. For the Longest Waiting
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supervisor account .
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adjust their own views
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circle next to its name and select Hide.
corner icon and drag the queue to the required position.
. Supervisors can also
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15-601130 Issue 1k (22 May 2009)
Page 132