Avaya IP Office User Manual page 93

Standard Report Options
· All reports can be used as manual or automatic reports and allow specification of the Report Date Range and
Working Hours.
Supported languages are Dutch, English (UK), English (US), French, Italian, Brazilian Portuguese,
Russian and Spanish.
Report Options\Report
Targets Agent
Queue
View
DDI
CLI
Account Code
Call Reference
Voicemail
Include Include Internal
Date Range
Working Hours
Include Saturdays
Include Sundays
Group Ungrouped
result by
Hour
Day
Week
Queue
Agent
CLI
DDI
Account Code
1. Fixed non-adjustable setting. When this is the case the control for the setting is not normally displayed in the
report configuration settings.
Non-IP Office Customer Call Reporter Agent and Queue Reporting
Reports can include values for IP Office Customer Call Reporter calls that involved non-IP Office Customer Call Reporter
hunt groups or hunt groups members. These will be reported as Non Hunt Group and Non Agent. Only a single set of
values is reported, not separate values for each non-IP Office Customer Call Reporter hunt group or agent.
CCR 1.0 User Guide
IP Office
Agent Alarm
Summary Report Details
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Call Call Trace
Summary Report
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15-601130 Issue 1k (22 May 2009)
Reports:
Voicemail
Report
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