Avaya IP Office User Manual page 26

4. Adding an Alarm Summary
Each statistic configured to provides alarms and or warnings does so by displaying different color backgrounds.
However you can also add an alarm list or ticker to each view to also display the alarms and warnings.
Click Alarms. Drag and drop the required type of alarm list or ticker to the area either above or below the
·
currently displayed statistics. If required you can have two sets of alarms, one above and one below.
· An alarm list shows the 100 most recent current alarms and warnings is a scrollable list of all the current
alarms and warning. Alarms are shown first in chronological order followed by warnings in chronological
order.
· Alarms in the Alarm List All Views can also trigger an audible alarm if the
is set as Audio Enabled. This will be played to all users looking at that supervisor's views.
· An alarm ticker shows the 5 most recent current alarm or warnings one at a time, showing each for a few
seconds before displaying the next.
· Alarms and warnings take the form: Time, Type (Alarm or Warning), Name (Queue name, agent name),
Current value, Statistic name. For agent and queue state alarms, the state is included in the name. For
Busy Not Available state alarms the reason code is included. For example:
· 12:45 Alarm Sales 15 Calls Waiting
· 16:31 Warning Sales 120 Average Answer Time
· 17:20 Alarm Extn2101 Agent State Q – Busy NA (paper work)
· The alarms and warnings are updated approximately every 8 seconds.
· Clicking on the underlined text in an alarm or warning will change the view to the one containing the
alarm or warning and will also select the appropriate queue in that view.
· Alarms and warnings are removed from the list in when the relevant statistic drops back to the threshold
level. The supervisor or agent viewer can also remove an alarm or warning by clicking on the appropriate
colored cell of statistic value. Acknowledging an alarm or warning only affects their view.
· Alarms for database capacity are not shown within the alarm lists and trackers. They are shown during
log in.
5. Continue to adjust the view as required.
C.When completed, click on
statistics and alarms.
CCR 1.0 User Guide
IP Office
again to hide list of elements. IP Office Customer Call Reporter will start updating the
supervisor's account
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