Avaya IP Office User Manual page 11

View
The term view is used for the first 3 tabs displayed to supervisors and agents when they login to IP Office Customer Call
Reporter. Each view consists of a table of queues and queue statistics. Clicking on any of the queue names will display
an additional table of agent statistics for the agents in that queue. An alarm list or ticker can also be added to each view
to show alarms and warnings for that view or all the supervisor's views. The views can be amended by the supervisor
and administrator.
Agents are able to see the same views as their supervisor but cannot change the queues or statistics. The agent's
version of the view will only show queues to which the agent belongs and their own agent details.
CCR 1.0 User Guide
IP Office
Introduction: Key Terms
15-601130 Issue 1k (22 May 2009)
Page 11