Agents Ringing - Avaya IP Office User Manual

3.11 Agents Ringing

Agents Ringing
51
· This statistic is only available for queues.
· It shows the number of agents with
· It does not include calls overflowed from the queue or calls that overflowed to the queue.
Call types
Queue
Agent
Settings
This statistic has no customizable settings.
CCR 1.0 User Guide
IP Office
queue calls ringing but not yet answered.
202
Queue Direct Internal Calls External Calls
Calls Calls
Statistics: Agents Present
Overflowed
from/to
/
/
15-601130 Issue 1k (22 May 2009)
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