Controlling Supervisor Accounts - Avaya IP Office User Manual

6.2 Controlling Supervisor Accounts

Before any supervisors can use the application they need to have an account created for them. You can create up to 30
supervisor accounts. However the maximum number of supervisors that can be logged in at any time is restricted by the
number of supervisor licenses.
To create a supervisor account
1. Click the Supervisor Accounts tab. All the existing supervisor accounts are listed together with their current
status.
2. Click the Create Supervisor link. The Create New Supervisor Account window opens.
3. Complete the fields with the relevant details.
Field Description
Username This is the supervisor username used for logging in to IP Office Customer Call Reporter. If the name
matches the administrator name and or an agent name then the user can also login in those roles.
Supervisors cannot change their username. See
Password This is the password used for browser access to IP Office Customer Call Reporter.
All supervisors, even those without Self Administer rights, can use the
Confirm
to change their password.
Password
Full Name This name is shown to agents when they login and select their supervisor. It is also used in reports
to indicate which supervisor created and ran the report.
Extension The telephone extension number associated with the supervisor account.
Email The unique email address associated with the supervisor. This is used for the
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Self If selected by the administrator, the supervisor has self administration rights and is able to edit
Administer their their
Reset Supervisors for who the Administrator enabled the Reset Statistics option can reset all the
Statistics statistics currently being used for views. This will affect all supervisor and agent views. It does not
affect the statistics used for historical reports.
CCR 1.0 User Guide
IP Office
feature.
Account Details
32
Multiple Roles
. Supervisors without this option are only able to edit views.
Administrator: Logging In
.
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Change Password
forgotten password
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option
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