Direct Call Supervised Transfer To Non-Agent - Avaya IP Office User Manual

7.2.11 Direct Call Supervised Transfer to Non-Agent

In this scenario the agent transfers a direct call to a non-agent.
Events
· An external call is routed direct to an agent.
· The call is answered.
· The call is put on hold pending transfer.
· The agent dials the transfer target.
· The call is answered.
· The agent completes the transfer.
Historical
Queues
Queue Q
Queue Q2
TOTAL
Agents
Agent A
Agent B
Agent C
CCR 1.0 User Guide
IP Office
Answered No Answer
Calls
0
0
0
Answered Internal
Calls Made
0
0
0
Call Scenarios: Transferring Calls
Queue Q
–
Answered External
Non-Queue 1
–
–
–
–
Answered
External Non-
Queue 1
Transferred
0 0
0 0
0 0
Transferred
0 0
0 0
0 0
15-601130 Issue 1k (22 May 2009)
Agent A
–
–
–
–
–
–
–
Answered
Ext Non Q
1
0
0
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