Resetting View Statistics - Avaya IP Office User Manual

2.6 Resetting View Statistics

Supervisors for who the Administrator enabled the Reset Statistics option can reset all the statistics currently being
used for views. This will affect all supervisor and agent views. It does not affect the statistics used for historical reports.
· IMPORTANT
Resetting statistics will reset the view statistics seen by ALL agents and supervisors.
· Note that when resetting the statistics, it may take a couple of minutes for all views to update and return to
normal operation.
· View statistics are also reset if the IP Office Customer Call Reporter server PC or the IP Office Customer Call
Reporter services are restarted.
To reset the view statistics
1. Select the Account tab. If the Reset Statistics check box is ticked (this is done by the Administrator) then your
supervisor account has permission to reset the view statistics when required.
2. Click the Reset Statistics button at the top-left.
3. A warning box will appear advising that this will affect all supervisor and agent views. Information about the last
time the statistics were reset is also displayed.
· If the view statistics were previously reset by a supervisor, the name of the supervisor is shown along with
the time and date of the reset.
· If the view statistics were reset due to the IP Office Customer Call Reporter services being restarted, the time
and date of the automatic reset is shown.
4. Click Reset.
CCR 1.0 User Guide
IP Office 15-601130 Issue 1k (22 May 2009)
Page 30