Avaya IP Office User Manual page 110

· No. Lost Calls
If, having reached a named action, the call is disconnected by the caller or by the voicemail server before it
reaches another named action, it is counted as lost.
· No. of Times Triggered
Each time a call reaches a named action, the call is counted as having triggered that name. The same call can be
counted as triggering the same action more than once if the call flow loops. Note however that the call must go via
another named action rather than simply looping from one of the named actions own result.
Adding a Reporting Name to a Voicemail Action
1. Double-click on the action.
2. Select the Reporting tab.
3. Select Send reporting information.
4. In the Group name field enter the name to associate with the action. This is the name that will be used in reports
based on the the Voicemail Report template. None of the other fields are used by IP Office Customer Call
Reporter.
5. Click OK.
CCR 1.0 User Guide
IP Office 15-601130 Issue 1k (22 May 2009)
Page 110