Voicemail Report - Avaya IP Office User Manual

4.6.6 Voicemail Report

Reports based on the CCR's Voicemail Report template can be used to track the usage of customized call flows that have
been added to Voicemail Pro. The reporting is not automatic, only specific labels that have been assigned to call flow
actions are reported on.
· Target options: Voicemail (fixed).
· Report on: All calls (fixed).
· Group Result by: Ungrouped, Hour, Day, Week, CLI or DDI.
· When a report is grouped, each set of group records will have its own summary except when there is only one
record in the group.
· Records which do not match the grouping being used, for example records that have no associated CLI in a
report group by CLI, will be grouped at the start of the report.
The example Voicemail Pro call flow below is a simple auto attendant that lets callers select to be transferred to either
sales or support.
Reporting names have been assigned to some of the actions in the call flow. For example, the Start Point action has
been given the name Attendant (see
Call Reporter reports based on the Voicemail Report template.
· Name
This is the text name assigned to an action or actions in Voicemail Pro customized call flows.
· The same name can be assigned to several actions and to actions in different call flows. For example, if you
have several call flows with actions that transfer calls to your Sales team, you may want to name all those
action "Sales". This will result in a single reporting line in the Voicemail report for calls that went to from
voicemail to sales independent the actual call flow used.
· No. of Calls
When a call reaches a named action it is counted as an answered call for that name.
CCR 1.0 User Guide
IP Office
Adding a Name to an Action
Reports: Standard Report Templates
below). The names are used in IP Office Customer
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