Enable/Disable Membership - Avaya IP Office User Manual

5.5.5 Enable/Disable Membership

Membership
· The hunt group queues of which an agent is a member are configured by the IP Office telephone system maintainer.
They cannot be changed by the agent or supervisor. However an agent's membership of a hunt group queue can be
disabled.
· When an agent's membership of a queue is disabled, the agent's state for that queue will be reported as Present
when it would normally have been Available.
· On many Avaya display phones, a G on the display indicates that the user currently has their membership of at
least one group enabled.
Programmable Button
·
Most Avaya feature phones supported by IP Office have
maintainer can program each of these buttons with features for use by the phone's user.
· A Hunt Group Enable button, depending on how it is configured, can be used to enable/disable an agent's
membership of a particular group or all groups to which of which they are a member. The button indicates the
current state of the membership.
Dialing Short Code
·
The IP Office telephone system maintainer can setup dialing
accessed by dialing the short code number.
· Short codes using the Hunt Group Enable function can be used to enable the agent's membership of the
queues to which they belong.
· Short codes using the Hunt Group Disable function can be used to enable the agent's membership of the
queues to which they belong.
· Phone Manager Agent Mode
Phone Manager Pro users can select Agent Mode within the applications preferences. This enables a number of
additional icons. Note that selection of this mode can be disabled by the IP Office maintainer. Note: In this mode,
the F1 and F3 functions are swapped. F1 becomes 'account call' and F3 becomes 'make call'.
Select Group
This icon will display a list of the queues of which the agent is a member. The tick box next to each
indicates whether their membership of that queue is currently enabled.
CCR 1.0 User Guide
IP Office
201
203
programmable buttons
201
short codes that allow special features to be
203
Agent: Agent Phone Controls
. The IP Office system
15-601130 Issue 1k (22 May 2009)
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