Alarm Report - Avaya IP Office User Manual

Customer call reporter 1.0
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4.6.2 Alarm Report

This report lists the warning and alarms that have occurred.
· Target options: View (fixed).
· Group Result by: Ungrouped (fixed).
The following information is shown for each alarm or warning:
· Time Stamp
The date and time the alarm or warning was triggered and, for alarms that have been cleared, the date and time
the alarm or warning was cleared.
· Type
Whether it was an alarm or a warning.
· Target Name
The hunt group or agent that triggered the warning. For agent and queue state alarms the state is included in the
name, along with the reason code for a Busy Not Available alarm.
· Current Value
The value of the statistic when the alarm or warning occurred.
· Statistic Name
The statistic.
The summary at the end of the report details the total number of warnings and alarms included in the report period.
CCR 1.0 User Guide
IP Office
15-601130 Issue 1k (22 May 2009)
Page 102

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