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Appendix C: Troubleshooting
This chapter contains a list of common Avaya Software Update Manager error messages, an
explanation of each message, and some possible solutions.
Table 21: Download Error Messages
Error Message
Access Violation
Cannot Start TFTP
Server
Failed to activate
download
Failed to activate
download process
monitoring
Failed to copy file
Failed to erase
flash
Failed to get new
version
Failed to open local
file or filename is
empty
Failed to set TFTP
parameters.
Cause
Access to file denied.
The TFTP server
cannot be started.
The device is in
another download
session.
The device did not
respond to SNMP or
the read community is
invalid.
The application was
incapable of creating
a temporary copy of
the software.
Device internal error.
The download was
completed
successfully, but
failed to retrieve the
new software version
from the device. This
can be the result of a
long rebooting
timeout or the device
still rebooting.
The download file
does not exist or
cannot be opened.
The application could
not set the TFTP
parameters when
trying to download.
Possible Solutions
Check file permissions.
This error may be caused by Windows socket
problems. Try restarting your computer.
Wait a few minutes and try the download
again.
Check the community and try the download
again.
Check disk space and directory permissions.
Insert the target into the table using
Download Targets Detection.
Check the download filename, path, and
permissions.
Check the write community.
Issue 6 January 2008
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