Appendix C: Troubleshooting; Diagnostic Log Files - Avaya IP Agent Installation And User Manual

Appendix C: Troubleshooting

This section contains information used for troubleshooting problems with Avaya IP Agent. It is
divided into the following topic areas so that it is easy for you to locate the information that you
need:

Diagnostic log files

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Login
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Making and receiving calls
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Other
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Alternative solution possibilities
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Diagnostic log files
In the event an unhandled exception occurs in IP Agent, two log files will be generated in the
<application data>\Log Files folder. If IP Agent is installed into the default directory, the log
files will be found in:
C:\Documents and Settings\<user>\Application Data\Avaya\Avaya IP Agent\Log Files
The following table describes the generated log files:
Filename
Diagnostic_(mm-dd-yyyyhh.mm.ss).dmp
Module_List_(mm-dd-yyyy hh.mm.ss).txt
1. The mm-dd-yy hh.mm.ss value indicates the local system time when the exception occurred. Usethe timestamp to
pair the Diagnostic and Module List files together.
Avaya IP Agent Installation and User Guide for Citrix
on page 147
on page 148
on page 152
on page 150
on page 154
Contents
1
The captured binary mini-dump file generated when an
unhandled exception occurs in ipagent.exe.
Ascii text file which includes summary information
regarding the unhandled exception and a version listing
of the modules loaded at application runtime.
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June 2007