Openworx: Attendant Statistics - NEC NEAX 2000 IPS Reference Manual

Time Clock
Time Clock is designed to provide organizations with a more effective and efficient way to keep track of
employee hours worked and days absent. Time Clock allows employees to conveniently use their own
term
D station as time clocks. Employees are assigned personal identification numbers (PINs), or
PIN/Password combinations, that can be linked to certain extensions to discourage employees from
checking-in for another. A centralized database allows management to monitor the time of day each
employee arrives and departs, and enables reports to be compiled based on employee name, time, and
location. Also, Time Clock can control call-out restriction codes to prevent the use of a checked-out
phone.
Time Clock is also a modern solution for today's security operations, where guards need to check-in
periodically at different stations through out their shift. Instead of using the traditional, but somewhat
outdated, key and clock method, guards need only call up the database from any phone in the area
they happen to be monitoring.
Individual identification numbers are assigned to each user. If these identification numbers are
public, a secret personal identification number may also be used to ensure security and
confidentiality. These numbers must be 10 digits in length or less and 0 may not be used.
Time Clock moves all route restrictions assigned to each individual user to the telephone on
which he/she checks in. When no one is checked in to a telephone, a default route restriction
class is automatically assigned to that telephone.
A time may be designated at which all users are automatically checked out. This feature is used
to reduce any confusion when someone checks in twice without checking out in between.

OpenWorX: Attendant Statistics

OpenWorX Statistics operates in conjunction with the Business Attendant System in order to
provide near real time statistics about the operators and the queues. A variety of information is
gathered and stored in a database that allows for a multitude of differing reports. With the
power of Crystal Reports
HTML, PDF, and RPT formats. An additional purchase of Crystal Reports Viewer
for the RPT format. Below is a list of the types of reports the user can run.
Attendant Reports
Attendant Call Summary
Attendant Answered Calls
Attendant Outbound Calls
Attendant Interval Summary
Attendant Inbound Interval
Attendant Outbound Interval
Total Attendant Summary
Attendant Login/Logout Detail
Queue Reports
Queue Summary
Queue Abandon Calls
Queue Answered Calls
Queue Interval
Total Queue Summary
NEAX2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
®
the user can then view the data with a web interface allowing for
Chapter 11 Open Application Interface (OAI)
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is required
Page 11-5