NEC NEAX 2000 IPS Reference Manual page 390

Chapter 19 Voice Messaging Systems
Directory Assistance
People who call your office may not know the extension number of the person they are trying to reach.
In these cases, a caller must find out the extension by speaking to the operator or by looking up the
extension in a directory.
numbers, the NEAXMail AD-8 voice mail system offers two kinds of online directory assistance:
Automatic directory assistance. The automatic directory provides a list of subscriber names
and extensions. To use this directory, callers need to know only the last name of the subscriber
they want to reach. After the automatic directory is set up, you do not have to do any special
programming to use it. New subscribers can set up their listing in the directory themselves by
telephone, through the enrollment conversation. They can also change their listing later, through
setup options.
Numeric directory assistance. The system can also allow callers to press numbers instead of
letters to look up a subscriber extension. Numeric directory assistance involves grouping
subscribers by a common characteristic (such as department, location, or schedule), and
creating a menu of choices that assigns a single touchtone to each directory grouping. To use
numeric directory assistance, the caller presses the touchtone assigned to the directory group to
which the person belongs. The system then plays back the names of people in the group and
their extension numbers. Numeric directory assistance requires special setup at the system
console. Subscribers cannot change their listing in the numeric directory by telephone. You
may use either type of directory assistance, or both.
Live Record
Live Record is a feature of NEAXMail AD8 that allows subscribers to record a telephone conversation
from an outside caller and leave it as a message in a voice mailbox. You can decide how to use Live
Record to balance subscriber needs with system resources and requirements. Here are some
examples.
Electronic Message-Taking
A receptionist may use Live Record as an electronic message-taking device, replacing hand-
written and hand-delivered messages. Your receptionist can record the conversation live and
then assigns it to a mailbox.
Lead Pooling
A growing company receives sales leads throughout the day. The sales staff is often busy.
Rather than keeping potential customers on hold or worrying about distributing leads uniformly,
the receptionist uses Live Record to take the person name and phone number. Then the
receptionist sends this recording to a lead pool message group with dispatch distribution. The
first available salesperson listens to the next-in-line lead message addressed to the lead pool
message group
Page 19- 8
To free the operator from answering repetitive requests for extension
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4