Basic ACD..............................................................................................................................................................1
Basic ACD Features ...............................................................................................................................................2
CallCenterWorX MIS .............................................................................................................................................6
QueWorX4.0 .........................................................................................................................................................14
QueWorX Packaging............................................................................................................................................17
VoIP Solutions .......................................................................................................................................................1
Extended Enterprise IP Solution ............................................................................................................................1
IP Station ................................................................................................................................................................3
IP Station ................................................................................................................................................................3
CCIS Networking via IP.......................................................................................................................................14
H.323 Connection.................................................................................................................................................18
FAX and Modem over IP .....................................................................................................................................21
Remote PIM over IP.............................................................................................................................................25
Planning and Installation ......................................................................................................................................30
CCIS and ISDN ......................................................................................................................................................3
Digital and Analog CCIS........................................................................................................................................4
IP CCIS...................................................................................................................................................................5
Centralized Billing..................................................................................................................................................8
Centralized E911 - CCIS .....................................................................................................................................10
Call Set Up Times ................................................................................................................................................11
Look Ahead Routing ............................................................................................................................................11
Centralized Attendant Consoles ...........................................................................................................................15
Uniform Numbering Plans ...................................................................................................................................16
CCIS Feature Chart ..............................................................................................................................................16
System Capacity ...................................................................................................................................................18
Required Equipment.............................................................................................................................................19
IP Specifications...................................................................................................................................................21
ISDN Primary Rate Interface .................................................................................................................................1
PRI Services & Features.........................................................................................................................................1
Event Based CCIS ..................................................................................................................................................7
Business Feature List..............................................................................................................................................8
ISDN PRI Specifications ......................................................................................................................................10
ISDN Basic Rate Interface (BRI) .........................................................................................................................17
ISDN Basic Rate Interface (BRI) .........................................................................................................................18
Documentation .....................................................................................................................................................21
NEAX2000 IPS Request for Proposal (RFP) Reference Guide
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