Callcenterworx Mis - NEC NEAX 2000 IPS Reference Manual

Chapter 12 Automatic Call Distribution with MIS

CallCenterWorX MIS

The CallCenterWorX Management Information System (MIS 3.0) offers call center managers'
access to the most important real-time and historical data available for workgroups. With this
tool, you are able to maximize agent productivity and assure quality performance in handling
the incoming and outgoing call volume of the center.
CallCenterWorX MIS has a menu-driven user interface. All of the menus show a list of choices
available under a particular topic. Each choice is preceded by a number, which is entered at
the Enter Selection prompt, followed by pressing the Enter key. CallCenterWorX MIS responds
by displaying the requested menu screen, by using one of its prompting methods to ask for
more information, or by displaying the appropriate data screen.
CallCenterWorX ACD 3.0 for Business Turnkey Software Only is available packaged for 10,
20, 30, 40, 60, 80, 100, and 120 Agents. Each combines both the ACD and MIS software on a
CD ROM and comes with a required security key for the main CallCenterWorX PC. The
security key attached to the main CallCenterWorX PC provides the appropriate agent capacity
as well as the main CallCenterWorX supervisor position. Individual security keys can also be
purchased for applications requiring additional supervisor PCs.
Each CallCenterWorX Turnkey package contains the following components:
Common Server 120Lg/2.4GHz
Monitor, Keyboard & Mouse
20/40GB SCSI 4mm DDS-4DAT
20/40GB SCSI 4mm DDS-4DAT Cable Kit
Windows2000 Professional
Modem & Cable DB9F to DB25M 3 FT.
2 10/100 Fast Ethernet NIC
CallCenterWorX ACD 3.0 for Business CD-ROM
CallCenterWorX USB Security Key/Licensing (ACD &
MIS)
Symantec PC Anywhere
Allied Tele-syn 5 port HUB & Cables
CallCenterWorX ACD 3.0 for Business Turnkey Packages
Business Turnkey Packges
CallCenterWorX-B ACD (3.00) (10 Agent Pkg)
CallCenterWorX-B ACD (3.00) (20 Agent Pkg)
CallCenterWorX-B ACD (3.00) (30 Agent Pkg)
CallCenterWorX-B ACD (3.00) (40 Agent Pkg)
CallCenterWorX-B ACD (3.00) (60 Agent Pkg)
CallCenterWorX-B ACD (3.00) (80 Agent Pkg)
CallCenterWorX-B ACD (3.00) (100 Agent Pkg)
CallCenterWorX-B ACD (3.00) (120 Agent Pkg)
Page 12- 6
Trunkey Package
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4