Chapter 11 Open Application Interface; System Outline; Openworx: Attendant Statistics; Openworx: Business Attendant System (Bas) - NEC UNIVERGE NEAX 2000 IPS Reference Manual

Chapter 11 Open Application Interface

System Outline

The
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provide user applications through an external processor, which transmits and receives the
control signals via Ethernet interface on the MP. The interface is supports TCP/IP protocol.

OpenWorX: Attendant Statistics

OpenWorX Statistics operates in conjunction with the Business Attendant System in order to
provide near real time statistics about the operators and the queues. A variety of information is
gathered and stored in a database that allows for a multitude of differing reports. With the
power of Crystal Reports
HTML, PDF, and RPT formats. An additional purchase of Crystal Reports Viewer
for the RPT format. Below is a list of the types of reports the user can run.
Attendant Reports
Attendant Call Summary
Attendant Answered Calls
Attendant Outbound Calls
Attendant Interval Summary
Attendant Inbound Interval
Attendant Outbound Interval
Total Attendant Summary
Attendant Login/Logout Detail
Queue Reports
Queue Summary
Queue Abandon Calls
Queue Answered Calls
Queue Interval
Total Queue Summary

OpenWorX: Business Attendant System (BAS)

NEC's Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time
and part-time
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interactive client side application running on Windows 2000 or Windows XP operating system
that connects to the BAS server via the corporate LAN. The BAS server software is used for
2000 IPS connectivity and runs on a Microsoft Windows 2000 Server or
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Windows 2003 Server.
UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide
NEAX
Issue 6
2000 IPS is equipped with an Open Application Interface (OAI) to
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the user can then view the data with a web interface allowing for
2000 IPS system answering position. The BAS consists of an
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is required
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