NEC NEAX 2000 IPS Reference Manual page 227

Optional integration with OpenWorX Desktop providing PC users all the benefits of the standard
term
D -based applications from a graphical user interface.
FASTER and MORE EFFICIENT OPERATORS!
BAS: Call Control Functionality
Call control for the BAS is a queue-oriented system. Just like the NEC business attendant
console, the BAS provides the standard familiar call queues and information. However
additional information about incoming calls is added to better empower the Attendant.
Brief Definition of Queues:
Internal – extension to attendant calls within the PBX.
External – calls coming into PBX from an undefined trunk type.
CCSA, FX, TIE, WATS – calls coming into the PBX from trunks in CCSA, FX, TIE or WATS
Trunk Groups.
Priority – calls that must be answered before all other calls.
Paged – people who have been paged to a meet-me paging number, but the parked person is
no longer waiting to be joined.
Vacant – vacant-level intercept when a call goes to an invalid number.
Park T.O. – calls that were parked and have timed out will recall here.
NANS T.O. – internal calls blind transferred but not answered will recall here.
Station Transfer – transferred to the attendant queue by another station or voice mail.
Attendant Transfer – calls transferred from other attendants will arrive on this queue.
Me – This queue is for the attendant's personal monitored number or calls made directly to their
extension.
Brief Description of Call Control Function:
Answer – answers the oldest call in queue or in the priority queue.
Park – allows the operator to park a caller on an orbit number. Once there, dialing that orbit
from any telephone in the system retrieves the caller. This function is also known as "Meet-me
Paging".
Dial – allows the operator to make an outgoing call from his or her extension.
Retrieve – enables the attendants to retrieve parked calls by selecting a caller to retrieve from a
menu of callers that are parked.
Hold – place a caller on hold on one of the loop keys or "un-hold" them as well. The D
become idle.
Transfer – initiates a supervised transfer once a number has been entered or a directory entry
selected.
Blind Transfer – initiates an un-supervised transfer.
selected beforehand.
Join Park – allows the operator to join an existing caller with a parked caller that is selected from
the parked call menu.
Conference – a conference between the source caller, the destination caller, and the operator.
Source/Destination – used when a supervised transfer is initiated.
completed, the operator may switch voice path back and forth between the existing source and
destination connections.
Camp – camps a caller onto a busy extension.
Cancel – disconnects a call or cancels an existing supervised transfer.
Release – completes a supervised transfer or conference.
Override – allows the operator to perform an executive override of a busy call.
NEAX2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Chapter 11 Open Application Interface (OAI)
As with Transfer, a number must be
Before the transfer is
term
will
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