Openworx: Dialer - NEC NEAX 2000 IPS Reference Manual

DID for Company Lookup
The directory is also capable of being partitioned by company. The drop down box at the top of the window
displays entries from a particular company, or all companies in the system. This is particularly useful in
shared tenant installations, where a single attendant group serves multiple organizations. Additionally, a DID
number can be associated with each company selection in the database. With this function enabled, when a
call comes in on a specific DID for that company, the operator directory will automatically default to that
company and only show those employees that are in the company.
BR: Overhead Paging
Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The
Business Receptionist software does not have the ability to utilize these methods. Because of this, if
the user wishes to overhead page from Business Receptionist they must manually initiate it from their
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D . However the user may create a special speed dial key instead.
In the PBX, the user must create a trunk access dial string. Using LCR, a dial string can directly access
the trunk and provide voice path to the paging system. For example, the user creates the number 19 in
their LCR to access trunk 1 in route 1. This trunk is terminated to the overhead paging. Now when the
attendant hits their speed dial, to dial 19, they will be able to overhead page
BAS: Call Recording and Playback
Apart from the directory, another powerful feature integrated into the Business Receptionist client is the
ability to record conversations and playback greetings over the telephone. With the addition of a D
Play/Record Module, the client will be able to automatically record voice conversations and instruct the
software to save the last specified number of conversations. Conversations are saved as .wav files,
which are time & date stamped and rotated in a circular buffer. When it is determined that a call needs
to be saved, the operator simply presses the "Save Recordings" button and the selected call is
automatically saved.
immediately every time the phone is answered via the Business Receptionist. Greetings playback can
be determined based on "internal" or "external" calls, on groups of caller IDs, or even morning or
afternoon. A different greeting can be recorded for any of the scenarios above allowing the attendant to
present a pleasant and consistent greeting over the telephone.
BR: Authorization and Account Code Dialing
Business Receptionist supports dialing with Account Codes or Authorization Codes. See the previous
section on BAS for details of operation.
BR: Attendant PC Minimum Hardware Requirements
Business Receptionist hardware requirements are the same as the BAS requirements, see previous
section for details.

OpenWorX: Dialer

NEC's OpenWorX Dialer allows any user in the NEAX 2000 IPS to use his or her D
electronically search for the extension of another person in the NEAX 2000 IPS, even while the
user is on the phone. Once the listing is located, a simple button press is all it takes to make
the call or initiate a transfer. Instead of thumbing through a paper directory, the user now
accesses the online up to date directory by pressing a function key on their D
NEAX2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Conversely, the operator can save a set of greetings to be played back
Chapter 11 Open Application Interface (OAI)
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. Centralizing
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