NEC NEAX 2000 IPS Reference Manual page 229

DID for Company Lookup
A DID number can be associated with each company selection in the database. With this function
enabled, when a call comes in on a specific DID for that company, the operator directory will
automatically default to that company and only show those employees that are in the company. A
screen pop will also occur letting the operator know which DID was called.
BAS: Overhead Paging
Most overhead paging is done by the creation of a direct trunk access key or a trunk access
code. The BAS software does not have the ability to utilize these methods. Because of this, if
the user wishes to overhead page from BAS they must manually initiate it from their D
However the user may create a special speed dial key instead. In the PBX, the user must
create a trunk access dial string. Using LCR, a dial string can directly access the trunk and
provide voice path to the paging system. For example, the user creates the number 19 in their
LCR to access trunk 1 in route 1. This trunk is terminated to the overhead paging. Now when
the attendant hits their speed dial to dial 19, they will be able to overhead page.
BAS: Call Recording and Playback
Apart from the directory, another powerful feature integrated into the BAS client is the ability to
record conversations and playback greetings over the telephone. With the addition of a D
Play/Record Module, the client will be able to automatically record voice conversations and
instruct the software to save the last specified number of conversations. Conversations are
saved as .wav files, which are time; date stamped and rotated in a circular buffer. When it is
determined that a call needs to be saved, the operator simply presses the "Save Recordings"
button and the selected call is automatically saved. Conversely, the operator can save a set of
greetings to be played back immediately every time the phone is answered via the BAS.
Greetings playback can be determined based on "internal" or "external" calls, on groups of
caller IDs, or even morning or afternoon. A different greeting can be recorded for any of the
scenarios above allowing the attendant to present a pleasant and consistent greeting over the
telephone.
BAS: Offline Mode (Pseudo Night Mode)
Night Mode allows for calls to be handled differently during off business hours. When no BAS
attendants are logged into the system, the OWX server is still monitoring calls to the
attendants. Since there are no attendants to send the calls, the server will instead send the
calls to a configurable number, such as the voice mail system, or play a night announcement.
In the case where the server itself goes down, it is recommended that the user set up a UCD
degrade. Since the OAI cannot route the calls, it will instead send the calls to a UCD group,
which includes the operators. Typically a separate set of virtual sub-lines are put into a UCD
group and assigned on each attendant's D
associated with the BAS queues to be used in the event of failure.
NEAX2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Chapter 11 Open Application Interface (OAI)
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and the pilot number of this UCD group is
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