NEC NEAX 2000 IPS Reference Manual page 392

Chapter 19 Voice Messaging Systems
Message Playback
Subscribers retrieve messages by calling the voice mail system and entering their Personal IDs during
the opening greeting or when the system is listening for IDs. In addition to listening to messages, a
subscriber may also redirect, save, or reply to messages. While listening to a message, a subscriber
may move backward through the message to listen to portions of it again, or fast forward it to jump
ahead to a specific part of the message. A subscriber may also change a message playback volume.
Message Volume Control
Subscribers can lower and raise the volume of a message by pressing the 5 key during message
playback. To lower the volume of a message, the subscriber presses 5 once. To raise the volume of a
message, the subscriber presses 5 twice. To return the volume to normal, the subscriber presses 5 a
third time. The volume setting the subscriber chooses lasts only for the current message. The next
message plays at normal volume, unless the subscriber presses the 5 key again. The volume key does
not affect message recording or the system prompts. Prompts are always played at normal volume.
The volume control key is not available for guests.
Message Receipts
The voice mail system can tell you if any messages you sent are received. It can tell you in two ways:
Return receipt
A return receipt gives you detailed information about every message you send or each
o
message you explicitly mark for return receipt
Receipt summary
A receipt summary gives you summary information about the messages you sent to a
o
particular subscriber, guest, or message group.
Opening Greeting
The opening greeting is the system greeting for outside callers. Like other parts of the system
conversation, the opening greeting has phrases and prompts. Each phrase is a set of instructions that
tells the system which prompt (or prompts) to play at a given point in the conversation. Each prompt is
an actual recording the system plays. Here is a sample opening greeting
"Hello, NEAXMail Messaging System. If you are calling from a touchtone phone, you may enter the extension
anytime. If you don't know the extension, press 411 for a directory. Otherwise, please stay on the line and an
operator will be right with you."
You can record different Opening Greeting prompts by port for both Day Mode and Night Mode. This
structure gives you added flexibility for special applications such as dedicating one port as a public
information line, sharing a voice mail system between two organizations, or localizing services in
several languages.
Page 19- 10
.
:
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4