Queworx Server Information & Pbx Requirements; Queworx Packaging - NEC NEAX 2000 IPS Reference Manual

Chapter 12 Automatic Call Distribution with MIS
Customized Announcements
QueWorX can be configured with up to 89 custom announcements. These announcements are
recorded in QueWorX and invoke utilizing the Call Control Vectors of the CallCenterWorX application
with the "IVR Announcement #" command.
Customizable Reports
The Reports can be customized using the default reports as templates. The modified reports can be
saved for later use.
QueWorX Server Information & PBX Requirements
QueWorX can be purchased as a Turnkey or Software Only System.
Server Information
Each turnkey package includes:
NEC Server, monitor, keyboard & Mouse
Microsoft Windows 2000 Professional
QueWorX 4.0 base SW
Dialogic Boards
Tape Backup
External Modem & PC Anywhere
2 10/100Mbps NIC's
QueWorX Documentation (on CD)
Minimum PBX System Requirements
CallCenterWorX (ACD) and the PBX are across the local area network via TCP/IP (only).
Serial (RS-232) connections are not supported.
NEAX 2000 IPS 3000 series software or above
NEAX 2000 IVS 1900 series software, release 2
NEAX 2000 IVS
CC1.01 Firmware (NEAX IVS/IVS2 below 2200 SW)
CC12.01 Firmware (2200 Series SW or above)
Line Card to support selected type of integration
CallCenterWorX ACD 3.0 for Business
PZ-M606-A: On board Ethernet Interface card (Ethernet TCP/IP)

QueWorX Packaging

QueWorX 4.0
Analog = 8, 16, 24, 32, 40, & 48 Ports
Digital = 24 & 48 Ports
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
2
2200 series software
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