Call Type Queue Priority Level - AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

Call Type Queue Priority Level

Call Type Queue Priority Level
Use this procedure to assign a priority value (1 to 7) that determines the order
in which calls programmed to ring into the QCC queue are sent to QCC
system operator positions. A value of 1 is the highest priority. The QCC queue
priority level is assigned for the following types of calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from
extending, camped-on, held calls, and operator parked calls)
Group Coverage calls
Calls signed in (Follow) or forwarded to the system operator
Calls to a system operator extension number
This procedure does not include programming the QCC queue priority level
for individual lines or trunks to ring into the queue. See "QCC Queue Priority
Level."
Optional Operator Features 13-11