Automatic Call Distribution Features - Altigen AltiWare OE Version 4.6 Administration Manual

Key AltiServ Characteristics
• System Callback from Auto Attendant - allows the user to instruct
AltiServ to call the user at a remote location after the user logs in with
extension and password. This is useful for traveling users who don't
want to accrue expensive toll charges while traveling, especially from
international locations where there is no access to toll-free numbers.
See "Planning is Essential" on page 10-1 for more information.
• Transfer to AltiGen Voice Mail System - allows anyone in the office
to send an outside user into the AltiGen Voice Mail System by pressing
FLASH # 40 while connected to the user.
• Transfer to Auto Attendant - allows a user to transfer a call to an
Auto Attendant by pressing FLASH #15 and then the 2- or 3-digit
Auto Attendant number.
Trunk Digits Pushed to AltiLink Plus - Digit event will be
NEW
sent through AltiLink Plus when the caller presses any key
during AA.
• Trunk Interface:
— Analog - loop start, ground start, and wink start (DID).
— Digital - PRI-ISDN, T1 E & M, loop start, and ground start.
• Virtual Extensions - an extension that is not associated with a
physical port, but allows access to the AltiGen Voice Mail System
features and telephone sharing. Up to 2,000 total (physical + virtual)
extensions can be created on a system. Access to virtual extensions is
through voicemail use, a physical extension, a trunk, or via AltiView
or AltiAgent.
• Flexible Wrapup Times and Inter Call Delays - can be used to set
delays before the system sends the next call to an extension. Further,
the user can manually set the extension state to Ready or Not Ready
to receive calls.

Automatic Call Distribution Features

Automatic Call Distribution (ACD) features include:
• Auto Logout - a group member can be automatically logged out if a
call is not answered.
Auto Login/Logout/Keep Login Status on system startup
NEW
or reboot - all group members can be set to the "Login" or
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