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"Logout" state at system startup or reboot. By default, group members
are set to "Keep Login Status."
•
CDR Search - allows group supervisors to search CDR files and
workgroup CDR statistics for records that match selected criteria.
CDR Search provides workgroup statistics from the real-time
monitoring function used in the AltiSupervisor client application.
Settings in AltiAdmin let you specify time intervals for saving RTM
data.
•
Call Queuing - places caller in a queue to wait until an ACD
workgroup member becomes available.
•
Call Queue Announcement - an optional feature with Call Router
Advanced, before a call enters a group queue, the system announces
the expected wait time or call queue length to the caller.
•
Configurable Call Wrapup Time - allows a group member some
time in between calls to wrap up on notes, prepare for the next call, or
logout of the group. This wrapup time is configurable on a per-member
basis.
•
Holiday Routing - routes inbound DNIS and trunk calls on designated
holidays to specified destinations. You can create separate routes for
business and non-business hours on half-day holidays.
Huntgroup - a group of related phones that can be set up to
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share particular lines, so that if the first line is busy, the next
line is hunted until a free line is found.
•
Multiple Queue Announcements - allows each group to have its own
set of unique audio announcements. Up to five announcements can be
configured for each group. The intervals between announcements can
also be configured.
•
Multiple Huntgroup/Workgroup Membership - allows each
extension to belong to multiple groups. The system can be configured
with a maximum of 32 groups.
•
Multiple Huntgroup/Workgroup Log In and Log Out - lets group
members quickly log in and out of multiple groups.
•
Ready/Not Ready - members can also enable a "ready" (#90) or "not
ready" (#91) status to inform the system whether or not the agent is
able to receive the next call.
AltiWare OE System Installation & Administration Manual
Overview
1-15
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Table of Contents
Troubleshooting
