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Key AltiServ Characteristics
In OE 4.6, this feature can be enabled or disabled per extension
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by the administrator.
Note: Alti-IP 600 phones or 390 Analog phones that are configured
on a Triton Analog Extension board can be intercommed.
•
IP Extensions - the IP extension feature allows an H.323-compliant
terminal device to connect to AltiServ. With a few exceptions
(described in Chapter 16, Setting Up IP Extensions), IP extensions
have the same functionality as an analog station.
Live Call Handling—allows an extension user to play a
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ringback tone when the called party is in voice mail, paging,
transfer, or conference state. The call is shown as "ringing" in
AltiConsole.
•
Multiple Call Waiting with Personalized Greetings - a personal
queue that allows users to handle multiple incoming calls by letting
callers wait in queue until the user answers the call. This allows users
to transfer or park calls before answering the next call in queue. Users
may also record and use personalized Initial and Subsequent
greetings to be played for callers in queue.
•
Music or Message on Hold - when the system is connected to an
external audio source, this allows callers to hear music or pre-recorded
messages while waiting on hold.
•
One Number Access - a feature that eliminates "telephone tag" by
forwarding important callers to predetermined numbers, according to
a designated schedule. Setup is available through the One Number
Access page of Extension Configuration and/or web-based AltiReach
and AltiView management. ONA passwording is optional. The user
can press any key to pick up an ONA call.
•
Operator Off-line - when this feature is enabled, all calls are directed
to the Auto Attendant. When the caller dials 0 and the operator is not
available, the call is routed to the operator mailbox.
•
Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
AltiAdmin, and supporting the new tenant tables.
•
Outside Call Blocking - when this feature is enabled, access to
outside lines is temporarily disallowed.
•
Overhead Paging - allows the use of voice paging over an internal
public address system.
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Table of Contents
Troubleshooting
