Altigen AltiWare OE Version 4.6 Administration Manual page 468

RTM Data Schema
Table 4: RTM Data Format
Database Definition
Element
OutCallDu Duration of outgoing calls
ration (NumOutCall); from the time the
call enters "Connected" state
until disconnect
NumWrap Number of times agent entered
Up Wrapup, where Wrapup lasts
from agent-set "Not Ready" to
"Ready" status
WrapUpD The amount of time for Wrapup,
uration where Wrapup lasts from agent-
set "Not Ready" to "Ready"
status
NumCallT Count of voicemail messages
oVM
VMDurati Total duration of voicemail
on messages
nGroups Count of workgroups agent is
logged in to
NumHold The number of call put on hold in
this workgroup
HoldDurati Total duration of workgroup
on hold calls
extNumIn Personal (non-workgroup)
Call incoming call
extInCallD Total duration of personal (non-
uration workgroup) incoming calls
extNumOu Number of personal (non-
tCall workgroup) outgoing calls
extOutCall Total duration of personal (non-
Duration workgroup) outgoing calls
extNumCal Count of non-workgroup
ltoVM voicemail messages
extVMDur Total duration of voicemail
ation messages
extNumHol Count of non-workgroup calls
d holding
12 AltiWare OE System Installation & Administration Manual
Type Specification/
* CDR Client Field
ULONG * Outgoing Calls
Duration
short * Wrapup
ULONG * Wrapup
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
short
short
ULONG
short * Calls Answered
ULONG * Calls Answered
Duration
short * Outgoing Calls
ULONG * Outgoing Calls
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
short