Chapter 12 Troubleshooting And Using Online Support - NETGEAR UTM9S Reference Manual

Troubleshooting and Using Online
12.
Support
This chapter provides troubleshooting tips and information for the UTM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the UTM on?
Go to Basic Functioning
• Have I connected the UTM correctly?
Go to Basic Functioning
• I cannot access the UTM's web management interface.
Go to Troubleshoot the Web Management Interface
• A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs
• I cannot access the Internet or the LAN.
Troubleshoot the ISP Connection
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password
• The date or time is not correct.
Go to Problems with Date and Time
• I need help from NETGEAR.
Go to Use Online Support
Note: The UTM's diagnostic tools are explained in
Utilities
on page 492.
on page 492.
on page 494.
on page 499.
on page 499.
on page 482.
on page 493.
on page 496.
on page 498.
Use Diagnostics
491
12
on page 494.