Problems With Date And Time; Using Online Support; Enabling Remote Troubleshooting - NETGEAR STM150 Appliance Reference Manual

ProSecure Web/Email Security Threat Management (STM) Appliance Reference Manual
Note: For the STM150 only, there is an alternate way to return the settings to factory
default: using a sharp object, press and hold the Reset button on the rear panel of
the STM150 (see
the front panel Test LED flashes and the STM150 returns to factory default
settings.

Problems with Date and Time

The System Date and Time screen displays the current date and time of day (see
Date and Time Service" on page
the current time from one of several Network Time Servers on the Internet. Each entry in the log is
stamped with the date and time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000. Cause: The STM has not yet successfully reached a Network
Time Server. Check that your Internet access settings are configured correctly. If you have just
completed configuring the STM, wait at least five minutes and check the date and time again.
• Time is off by one hour. Cause: The STM does not automatically sense Daylight Savings
Time. Check the Time Zone menu, and select or deselect the check box marked "Adjust for
Daylight Savings Time".

Using Online Support

The STM includes online support tools that allow NETGEAR Technical Support to securely
perform diagnostics of the STM, and that lets you submit suspicious files for analysis by
NETGEAR. You can also access the knowledge base and documentation online.

Enabling Remote Troubleshooting

One of the advanced features that the STM provides is online support through a support tunnel.
With this feature, NETGEAR Technical Support staff is able to analyze from a remote location any
difficulty you might be experiencing with the STM and to perform advanced diagnostics. Make
sure that ports 443 and 2222 are open on your firewall, and that you have the support key that was
given to you by NETGEAR.
To initiate the support tunnel:
Troubleshooting and Using Online Support
"Rear Panel STM150" on page
3-23). The STM uses the Network Time Protocol (NTP) to obtain
v1.0, September 2009
1-14) for about 10 seconds until
"Configuring
7-7